Leveraging Technology to Improve Laboratory QualityLaboratory Informatics
Oral Presentation
Prepared by M. Sica
Perry Johnson Laboratory Accreditation, c/o 29 Rogers Rd, Vassalboro, ME, 04989, United States
Contact Information: [email protected]; 207-624-1532
ABSTRACT
Overview:
In today's competitive laboratory business landscape, organizations are continuously seeking ways to leverage technology to improve the quality and efficiency of their operations. This session explores how automation, project tracking, collaboration enhancement, and customer experience enhancement can be achieved through the strategic use of technology to improve quality. Laboratories can harness the power of technology to automate workflows, track projects, improve collaboration, and enhance the customer experience. By capitalizing on these opportunities, businesses can optimize their operations, maintain compliance, increase efficiency, and ultimately deliver higher quality services to their customers.
Takeaways:
1. Automating workflows is a crucial step in streamlining laboratory business processes, while prompting consistent quality.
2. Tracking projects effectively is another vital aspect of improving quality. Technology offers robust project management tools that enable teams to set clear goals, assign tasks, monitor progress, and track milestones.
3. Collaboration plays a pivotal role in delivering high-quality outcomes. Technology provides a wide range of collaboration tools that enable team members to communicate, share documents, and collaborate in real-time, regardless of their physical location.
4. Enhancing the customer experience is paramount in today's competitive market. Technology enables organizations to gain insights into customer preferences, behaviors, and needs.
