End User Engagement as a Driver for the Development of an Enhanced Field Data Capture Product

Laboratory Informatics
Oral Presentation

Prepared by K. Carter
Clinisys, Inc., 3300 E Sunrise Dr, Tucson, AZ, 85718, United States

Contact Information: [email protected]; 919-896-7680


A case study review of how the real-life experience of customers can be leveraged to help create (or improve) a commercial software product. Most LIMS products are either "commercial of the shelf" or highly customized for the needs of a specific laboratory. In this presentation we will discuss a hybrid approach that considers both the voice of the customer and re-usability across a market segment. Topics will include how both the laboratory and LIMS vendor can get (and stay) engaged, benefits, risks and outcomes.