Reducing the Cost of Poor Quality with an Effective CAPA Program

Best Management Practices for Environmental Laboratories
Oral Presentation

Prepared by E. Turner
Pace Analytical Services, 400 W. Bethany Dr, Suite 190, Allen, TX, 75013, United States

Contact Information: [email protected]; 469-675-7071


Cost of Poor Quality (COPQ) is the total sum of the associated costs which are lost due to failure. This includes all waste and variation, overheads to fix the issue, rework costs, as well as lost opportunities such as disgruntled customers or reputation damage. Laboratories often overlook the costs associated with poor performance of services and processes such as not meeting customer requirements, not providing data on time, or reworking samples to meet the customer needs. The use of an effective Corrective and Preventative Action (CAPA) process can help identify the cost of poor quality, determine areas for focused efforts and ultimately reduce the amount of errors and rework through implementation of corrective actions. By reducing the COPQ, a laboratory can improve profitability and compliance with quality objectives.

The presentation will define the Cost of Poor Quality, the data to collect as part of a CAPA process and examples of how to utilize the data to focus efforts in quality improvement.